Altalab Instrument Weather Stations

(304) 497-2756

What Racers Say:
"I would like to commend your knowledgeable and friendly helpline staff. On the few occasions I have found it necessary to call your helpline, I have spoken to a most pleasant young woman. She has consistently provided me with helpful, accurate information in a professional manner, and I find her a pleasure to deal with." - Craig Setzer S/ST NHRA Div 1

(RA) What to Send In

Return Authorization (RA)

Call us (304) 497-2756 or fill out this RA Form to arrange for service on your weatherstation.

for Calibration

To calibrate your weatherstation we need:

console
remote sensor housing
remote sensor cable
power supply (unless you run directly from your 12 v supply)

for Repair

Problems with Weather Readings

If your weather readings do not seem correct, please send us:

console
remote sensor housing
remote sensor cable
power supply (unless you run directly from your 12 v supply)

Problems with Paging

For problems with paging we need:

console
pager
antenna
power supply (unless you run directly from your 12 v supply)

Checkup

For a Checkup send us everything you have.

Upgrades

To find out what upgrades are available for your weatherstation, send us everything.

Get an RA

NEW! Merlin 8

Get Race Weather on Your Cell

Merlin 8 can text weather and predictions to your cell phone with no annual fee. Merlin 8 is an addition to all the functions and features of Merlin 7. This is a one time purchase for registered users that is licensed for a single computer.

Get Merlin 8 Now!
RAs Inventoried and Tagged

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Warranty

Since 1987 we have done our best to provide racers with quality instruments at reasonable prices. We listen to our customers, and design weatherstations and software with their needs in mind. Because of our commitment to meeting the needs of our customers, all Altalab weatherstations have a 3 year warranty. At our discretion we will repair or replace any weatherstation or component that does not function as it should.

Fine Print: There are some exceptions; pagers and remote sensor cables have a 1 year warranty. Customers pay shipping on all repairs whether in warranty or not.

Contact and Shipping

Altalab, Inc.
(304) 497-2756
Office Email
Technical Support Email

Shipping Address

Altalab Instrument
213 Alterra Lane
Renick, WV 24966

note: For best service please ship via UPS.

Service and Recommended Maintenance

Calibrations are free for the original owner forever. During the 3 year warranty a complete checkup is also performed for no charge except shipping.

Clock Battery Replacement should be done every 5 years. Cost is $55 plus shipping, or free if included in a complete checkup ($150). Batteries older than 12 years may leak.

After the warranty, and for racers who purchased a used weatherstation, a complete checkup and service is $150 plus shipping, and includes battery replacement.

Non-warranty repairs are $90 per hour plus parts and shipping.

If you are considering purchasing a secondhand weatherstation we recommend sending it in for a complete checkup. We can advise you on any repairs needed or upgrades available. Many of our weatherstations are in excellent working order 13 or more years after original purchase.

Copyright © 1988 - 2019 Altalab, Inc. All rights reserved.