Category Archives: Troubleshooting

Com Port Solutions

USB to Serial Connection

Merlin 8.4 Software Manual

merlin drag race software manual

Comprehensive manual for Merlin 8.4 weather management and drag racing prediction software. More than 40 pages with tips, techniques, pictures, and step-by-step instructions for getting the best performance from your Altalab.

WSI Maintenance

For owners of the older anemometer (cups are 1 inch in diameter) which does not have sealed bearings.

Testing the Remote Sensor Cable

Especially useful for diagnosing faulty weather readings when your remote sensor cable is permanently routed through your trailer.

Eprom Upgrade in AltaCom II

This is for customers who upgrade anemometers (wind speed sensor) in the field. A new eprom is required to compensate for the difference in wind cup size between WSI and WSI-PRO 23.

Establishing Ground in the Remote Sensor Cable

Your AltaCom II weather readings will fluctuate and are unreliable unless you have sufficient ground between the metal hoods of your remote sensor cable ends. This is how to correct the problem in the field.

What Racers Say:
"This is an absolutely outstanding product sold and serviced by helpful, professional people. If you are serious about racing (in any class) stop fooling around with cheap weatherstations and get the "real McCoy". Jim Grant
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Featured Products
- Anemometer Parts (Wind Speed) $20.00 – $40.00
- Complete Checkup and Battery Change (AC2) $150.00
- Altalab Digital Pager $190.00
- AltaCom 4x $787.00
- AltaCom 4xR $1,695.00

Warranty

Since 1987 we have done our best to provide racers with quality instruments at reasonable prices. We listen to our customers, and design weatherstations and software with their needs in mind. Because of our commitment to meeting the needs of our customers, all Altalab weatherstations have a 3 year warranty. At our discretion we will repair or replace any weatherstation or component that does not function as it should.

Fine Print: There are some exceptions; pagers and AC2 remote sensor cables have a 1 year warranty. Customers pay shipping on all repairs whether in warranty or not.

Contact and Shipping

Altalab, Inc.
(304) 497-2756
Office Email
Technical Support Email

Shipping Address

Altalab Instrument
213 Alterra Lane
Renick, WV 24966

note: For best service please ship via UPS.

Service and Recommended Maintenance

Calibrations are free for the original owner forever. During the 3 year warranty a complete checkup is also performed for no charge except shipping.

AC2 Clock Battery Replacement should be done every 5 years. Cost is $55 plus shipping, or free if included in a complete checkup ($150). Batteries older than 8 years may leak.

After the warranty, and for racers who purchased a used weatherstation, a complete checkup and service is $150 plus shipping, and includes battery replacement (AC2).

Non-warranty repairs are $90 per hour plus parts and shipping.

If you are considering purchasing a secondhand weatherstation we recommend sending it in for a complete checkup. We can advise you on any repairs needed or upgrades available. Many of our weatherstations are in excellent working order 13 or more years after original purchase.

Copyright © 1988 - 2023 Altalab, Inc. All rights reserved.