Category Archives: Troubleshooting

Com Port Solutions

USB to Serial Connection

WSI Maintenance

For owners of the older anemometer (cups are 1 inch in diameter) which does not have sealed bearings.

Testing the Remote Sensor Cable

Especially useful for diagnosing faulty weather readings when your remote sensor cable is permanently routed through your trailer.

Eprom Upgrade in AltaCom II

This is for customers who upgrade anemometers (wind speed sensor) in the field. A new eprom is required to compensate for the difference in wind cup size between WSI and WSI-PRO 23.

Establishing Ground in the Remote Sensor Cable

Your AltaCom II weather readings will fluctuate and are unreliable unless you have sufficient ground between the metal hoods of your remote sensor cable ends. This is how to correct the problem in the field.

What Racers Say:
"Your weatherstation has been very reliable and made life a lot simpler." Debbie Rothermel and Chuck Rothermel S/G NHRA Division 1
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Warranty

Since 1987 we have done our best to provide racers with quality instruments at reasonable prices. We listen to our customers, and design weatherstations and software with their needs in mind. Because of our commitment to meeting the needs of our customers, all Altalab weatherstations have a 3 year warranty. At our discretion we will repair or replace any weatherstation or component that does not function as it should.

Fine Print: There are some exceptions; pagers and AC2 remote sensor cables have a 1 year warranty. Customers pay shipping on all repairs whether in warranty or not.

Contact and Shipping

Altalab, Inc.
(304) 497-2756
Office Email
Technical Support Email

Shipping Address

Altalab Instrument
213 Alterra Lane
Renick, WV 24966

note: For best service please ship via UPS.

Service and Recommended Maintenance

Calibrations are free for the original owner forever. During the 3 year warranty a complete checkup is also performed for no charge except shipping.

AC2 Clock Battery Replacement should be done every 5 years. Cost is $55 plus shipping, or free if included in a complete checkup ($150). Batteries older than 12 years may leak.

After the warranty, and for racers who purchased a used weatherstation, a complete checkup and service is $150 plus shipping, and includes battery replacement (AC2).

Non-warranty repairs are $90 per hour plus parts and shipping.

If you are considering purchasing a secondhand weatherstation we recommend sending it in for a complete checkup. We can advise you on any repairs needed or upgrades available. Many of our weatherstations are in excellent working order 13 or more years after original purchase.

Copyright © 1988 - 2021 Altalab, Inc. All rights reserved.