Repairs – What to Send In (RA)

Return Authorization (RA), What to Send In

Call us (304) 497-2756 or fill out this RA Form to arrange for service on your weatherstation. You can also pre-pay to expedite a complete checkup/battery change on your AltaCom2 weatherstation.

What to send in? Choose your weatherstation:

4xR

Checkup

For a Checkup of your 4xR send us everything you have.

for Calibration 4xR

To calibrate your 4xR weatherstation we need:

  • Console
  • digital sensor
  • digital sensor cable (cat5)
  • power supply (unless you run directly from your 12 v supply)

Problems with 4xR Weather Readings

If your 4xR weather readings do not seem correct, please send us:

  • console
  • digital sensor
  • digital sensor cable
  • power supply (unless you run directly from your 12 v supply)

Problems with Paging 4xR

  • console
  • digital sensor
  • pager
  • antenna
  • power supply (unless you run directly from your 12 v supply)

4x

Checkup 4x

For a Checkup send us everything you have.

for Calibration 4x

To calibrate your 4x weatherstation we need:

  • interface box
  • digital sensor
  • digital sensor cable (cat5)
  • power supply (unless you run directly from your 12 v supply)

Problems with 4x Weather Readings

If your 4x weather readings do not seem correct, please send us:

  • interface box
  • digital sensor
  • digital sensor cable
  • power supply (unless you run directly from your 12 v supply)

(legacy) Alta and AltaCom2

Alta or AltaCom Checkup

For a Checkup send us everything you have. You can pre-pay to expedite a complete checkup/battery change on your AltaCom2 weatherstation.

Alta or AltaCom Battery Replacement

For a Battery Replacement send us the console.

for Calibration of Alta and AC2

To calibrate your Alta or AC2 weatherstation we need:

  • console
  • remote sensor housing
  • remote sensor cable
  • power supply (unless you run directly from your 12 v supply)

Problems with Alta or AC2 Weather Readings

If your weather readings do not seem correct, please send us:

  • console
  • remote sensor housing
  • remote sensor cable
  • power supply (unless you run directly from your 12 v supply)

Problems with Paging AC2 Only

For problems with paging we need:

  • console
  • pager
  • antenna
  • power supply (unless you run directly from your 12 v supply)

Add Paging to the Alta

To upgrade your Alta to an AC2 paging we need:

  • console
  • remote sensor housing
  • remote sensor cable
  • power supply (unless you run directly from your 12 v supply)

Get an RA

    Your Name (required)

    Your Email (required)

    Best Phone to Reach you During the Day

    Why are you sending in your weatherstation?

    When will you ship the weatherstation to us?

    Essential Return Date? Please let us know when you need your weatherstation back.

    Do you need any loaner parts, such as a pager, console, remote sensor or complete weatherstation? Fees may apply to out of warranty weatherstations.

    Other Details we may need to know

    A complete checkup (includes battery change) is $150.

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    • What Racers Say:

      "I would like to commend your knowledgeable and friendly helpline staff. On the few occasions I have found it necessary to call your helpline, I have spoken to a most pleasant young woman. She has consistently provided me with helpful, accurate information in a professional manner, and I find her a pleasure to deal with." - Craig Setzer S/ST NHRA Div 1